Note, the callers do not ask for your card number; they already have it. By understanding how the VISA & Master Card Telephone Credit Card Scam works, you’ll be better prepared to protect yourself.
The scam works like this: Person calling says, ‘This is (name), and I’m calling from the Security and Fraud Department at VISA. My badge number is 12460. Your card has been flagged for an unusual purchase pattern, and I’m calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a Marketing company based in Arizona ?’”
When you say “No,” the caller continues with: “Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?”
You say “yes” and the caller continues – “I will be starting a Fraud investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. The caller then gives you a 6 digit number. ‘Do you need me to read it again?”
Here’s the IMPORTANT part on how the scam works.
The caller then says, “I need to verify you are in possession of your card.” He’ll ask you to ‘turn your card over and look for some numbers. There are 7 numbers; the first 4 are part of your card number, the next 3 are the security Numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the last three numbers to him.
After you tell the caller the three numbers, he’ll say, ‘That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?”
After you say, “No,” the caller then thanks you and states, “Don’t hesitate to call back if you do,” and hangs up.
You actually say very little, and they never ask for or tell you the Card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. Are we glad we did! The REAL VISA security Department told us it was a scam and in the last 15 minutes a new purchase of $497.99 was charged to our card.
Long story – short – we made a real fraud report and closed the Visa Card account. VISA is reissuing us a new number.
What the scammers want is the 3-digit PIN number on the back of the card. Don’t give it to them. Instead, tell them you’ll call VISA or Master card directly for verification of their conversation.
The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card!
If you give the scammers your 3 Digit PIN Number, you think you’re receiving a credit. However, by the time you get your statement you’ll see charges for purchases you didn’t make, and by then it’s almost too late and/or more difficult to actually file a fraud report.
When I attend a trade show where I place large orders or have a lot of travel expenses, I usually get a call from my credit card company checking for fraud. The difference between the call I get and the above narrative is that the company does not ask for any credit card information. They only ask if I made such and such a charge and I say Yes or No. So far, they have all been Yes. So make sure that you don’t give these thieves any of the information from the credit card itself.